Join Our Team

The Operations & Marketing Coordinator is a dual-purpose role built to support our Special Operations Manager while owning the full marketing function for Brew Haha. On any given day, you might be helping with an off-site event booking and then switching gears to write a newsletter or schedule Instagram posts. You’re organized, creative, and comfortable moving between spreadsheets and Canva without missing a beat. This is a high-visibility role: the content you create and the events you help execute are often the first and lasting impression customers have of our brand.

Operations Support (working alongside Special Operations Manager)

• Assist with end-to-end event coordination: respond to booking inquiries, confirm details, build timelines, and support load-in/load-out logistics.
• Attend and support off-site events as needed; may include both mobile trailer and indoor espresso bar events
• Help with cleaning and restocking mobile units as directed by the Special Operations Manager.
• Keep booking notes, checklists, and operational documentation current and accessible.

Social Media Management

• Own Brew Haha’s social media presence across Instagram, Facebook, and any emerging platforms.
• Plan and maintain a monthly content calendar that highlights seasonal drinks, events, promotions, and behind-the-scenes moments.
• Create and schedule posts using Brew Haha’s scheduling tools
• Shoot or coordinate original photo and short-video content in the shops and at events.
• Monitor comments, DMs, and mentions — respond in a timely, on-brand voice.
• Coordinate with the Special Operations Manager to promote upcoming events, pop-ups, and catering availability.

Email Newsletter

• Write and send a regular Brew Haha email newsletter (frequency TBD; likely bi-weekly or monthly).
• Manage the subscriber list, segmentation, and deliverability in our email platform (MailChimp).
• Create engaging content: seasonal features, new menu items, upcoming events, promotions, and community spotlights.
• Monitor open rates, click-throughs, and unsubscribes; adjust content based on what resonates.

Blog & Content Writing

• Create posts weekly for the Brew Haha website on topics such as coffee education, seasonal drink guides, event recaps, community highlights, and company stories.
• Ensure blog content is optimized for basic SEO (keywords, meta descriptions, internal links).
• Repurpose blog content into social posts, email sections, and other formats to maximize reach.
• Collaborate with ownership to identify stories, milestones, and announcements worth featuring.

Additional Marketing & Brand Responsibilities

• Design or coordinate design of basic marketing materials: flyers, digital graphics, event signage, and promotional cards using Canva or similar tools.
• Support the iDrinkLocal.coffee directory partnership — help maintain the Brew Haha listing, post specials, and monitor check-in engagement.
• Bring fresh ideas to the table: you’ll have room to propose campaigns, seasonal themes, and creative concepts.

• Strong writing skills — clear, warm, and on-brand across emails, captions, and blog posts.
• Hands-on experience managing social media for a business or brand (not just personal accounts).
• Ability to create clean, attractive graphics and visual content (Canva proficiency required; Adobe a plus).
• Highly organized and self-directed — able to manage a content calendar and operational tasks simultaneously without close supervision.
• Responsive to phone calls, texts, voicemails, and emails; communicates clearly and promptly.
• Comfortable working across multiple priorities and shifting between creative and logistical work in the same day.
• Reliable, punctual, and able to work across both shop locations and occasional off-site events.

PREFERRED QUALIFICATIONS

• Experience with MailChimp or similar email marketing platforms.
• Basic understanding of SEO and content strategy.
• Photography or short-form video skills (Reels, TikTok-style content).
• Barista or coffee shop experience.
• Experience in event coordination, hospitality, or customer-facing roles.

PHYSICAL & SCHEDULE REQUIREMENTS

• Ability to be on your feet for extended periods during event shifts.
• Ability to lift and carry supplies up to 30–50 lbs when assisting with events.
• Availability to work some evenings and weekends based on event schedules.
• Comfortable working indoors and outdoors at off-site events in varying weather.

• Prepare and serve a variety of coffee and tea beverages, including espresso-based drinks, brewed coffee, and specialty creations.
• Operate espresso machines, coffee makers, and other equipment to brew and steam beverages.
• Greet customers with a friendly and welcoming demeanor, providing excellent customer service.
• Take customer orders, answer questions about beverages and menu items, and make recommendations based on preferences.
• Ensure timely and accurate order preparation, striving for consistency and quality in every beverage served.
• Develop a deep understanding of the coffee menu, including different blends, roasts, and brewing methods.
• Keep the work area clean, organized, and well-stocked at all times.
• Regularly clean and maintain coffee machines, grinders, and other equipment to ensure optimal performance and hygiene.
• Process customer transactions, handle cash, and maintain an accurate cash register.
• Keep track of orders and ensure accuracy in pricing.
• Suggest add-ons, pastries, or other complementary items to customers, promoting additional sales.
• Assist in setting up and maintaining an appealing and attractive display of coffee-related merchandise.
• Collaborate with other baristas and team members to ensure a smooth workflow and consistent customer experience.
• Communicate effectively with colleagues to coordinate tasks and share responsibilities.
• Ensure back stock/prep area is clean and organized including help putting away inventory, cleaning syrup and roasting prep areas and ensuring easy access to all products and supplies.
• Assist with kitchen/bakery in food prep, dishes, etc when needed.
• Clean, reset, and ensure overall cleanliness, safety, comfortability and visual appeal of the entire shop.

• Previous experience as a barista or in a similar customer service role is preferred.
• Excellent interpersonal and communication skills.
• Strong attention to detail and the ability to work efficiently in a fast-paced environment.
• Knowledge of coffee beans, brewing methods, and coffee equipment.
• Ability to handle cash transactions accurately.
• Physical stamina to stand for extended periods.
• Willingness to support all operational duties, including cleaning, restocking, and general café maintenance.
• Reliable transportation to commute to work.

• Prepare and serve a variety of coffee and tea beverages, including espresso-based drinks, brewed coffee, and specialty creations.
• Operate espresso machines, coffee makers, and other equipment to brew and steam beverages.
• Greet customers with a friendly and welcoming demeanor, providing excellent customer service.
• Take customer orders, answer questions about beverages and menu items, and make recommendations based on preferences.
• Ensure timely and accurate order preparation, striving for consistency and quality in every beverage served.
• Develop a deep understanding of the coffee menu, including different blends, roasts, and brewing methods.
• Keep the work area clean, organized, and well-stocked at all times.
• Regularly clean and maintain coffee machines, grinders, and other equipment to ensure optimal performance and hygiene.
• Process customer transactions, handle cash, and maintain an accurate cash register.
• Keep track of orders and ensure accuracy in pricing.
• Suggest add-ons, pastries, or other complementary items to customers, promoting additional sales.
• Assist in setting up and maintaining an appealing and attractive display of coffee-related merchandise.
• Collaborate with other baristas and team members to ensure a smooth workflow and consistent customer experience.
• Communicate effectively with colleagues to coordinate tasks and share responsibilities.
• Ensure back stock/prep area is clean and organized including help putting away inventory, cleaning syrup and roasting prep areas and ensuring easy access to all products and supplies.
• Assist with kitchen/bakery in food prep, dishes, etc when needed.
• Clean, reset, and ensure overall cleanliness, safety, comfortability and visual appeal of the entire shop.

• Previous experience as a barista or in a similar customer service role is preferred.
• Excellent interpersonal and communication skills.
• Strong attention to detail and the ability to work efficiently in a fast-paced environment.
• Knowledge of coffee beans, brewing methods, and coffee equipment.
• Ability to handle cash transactions accurately.
• Physical stamina to stand for extended periods.
• Willingness to support all operational duties, including cleaning, restocking, and general café maintenance.
• Reliable transportation to commute to work.